When you place an order on AliExpress and your supplier ships it to the customer, you can check its status using the tracking number provided by the seller. This tracking number can be checked using various tracking services.

Ali2Woo offers seamless synchronization of orders with AliExpress. Once your supplier updates an order with a tracking number on AliExpress, the plugin automatically retrieves it. Additionally, all delivery updates are sent directly to your store. Ali2Woo automatically updates the order status to “shipped” or “delivered” based on the tracking data received.

To utilize the tracking feature effectively, you must first place orders using the plugin’s order fulfillment feature. This process assigns an AliExpress order ID to your order, storing it within your WooCommerce order data. If you place orders manually, you’ll need to copy the relevant order ID from AliExpress into the order item on your website through the order edit page in WooCommerce.

Quick navigation:

• 1. How to synchronize AliExpress order status in bulk?
• 2. How to add or edit tracking numbers manually?
• 3. How to change order status automatically?
• 4. How to send tracking numbers to your customers by email?

1. How to synchronize AliExpress order status in bulk?

Please note: Ali2Woo performs synchronization of all orders which have been placed according to previous instruction and have not been delivered yet.

When you have at least one such order, SYNC ALL with AliExpress button is visible on WooCommerce => Orders page. SYNC ALL with AliExpress launches this process and updates all orders one by one. During the synchronization process, you will see different notifications on the progress. 

Please note: You need to be have active (not expired) AliExpress access token in the plugin to be able to sync your orders and get tracking codes.

If you want to see the tracking information that is currently loaded for any order, just click on the information button next to the order. You will see a formatted order data with AliExpress order ID and tracking numbers.

2. How to add or edit tracking numbers manually?

Sometimes you need to add tracking numbers manually. You can do that if you open the order edit page and find the A2W Order Data section.

Please note: an order can include one or more order items. Therefore you need to input the tracking number for each order item. You can activate editing mode if you click on the pencil button near A2W Order data.

You can change AliExpress Order ID and Tracking numbers fields in the editing mode. If you want to add several tracking numbers to one order item, you need to use a comma like: “2SDSD232FD, 3SDFDSFWFK”. Also, when you need to remove A2W Order Data for the order data, use the Reset A2W Order Data button.

3. How to change order status automatically?

Ali2Woo can change the order status if you enable this behavior in Ali2Woo settings > Common settings > Order fulfillment settings. It gives you three options:

• Delivered Order Status – change order status when all order items have been delivered. In other words all tracking numbers get delivered state on AliExpress.
• Shipped Order Status – change order status when all order items have been shipped. It happens when your AliExpress supplier sent the package.
• Placed Order Status – change order status when order is placed. This event fires when the order is just placed and paid on AliExpress, however, the package is awaiting while seller process it and send to your customer address.

Choose “Do nothing” in all those options, if you don’t want to change the order status automatically.

4. How to send tracking numbers to your customers by email?

If you want to send the tracking numbers by email, you can use our additional tracking shipment add-on. It includes such a feature together with other features such as:

• send tracking numbers by email
• show tracking numbers in a customer profile
• allow to add a separate tracking page on your website
• allow to use AfterShip API to sync your orders and show all tracking numbers in one place in your backend
• extend default woocommerce order statuses and add new ‘Shipped” status