Track your orders

Once the AliExpress seller sends your order, you can track how it goes using a special Tracking number that is usually assigned to the package. You can check it using different tracking services and look for your shipment’s progress. We recommend to check Processing Orders article before reading this post.

How to get tracking numbers automatically?

The Ali2Woo plugin allows you to load the tracking data from AliExpress automatically. Our plugin gets the tracking numbers when they are added by your supplier on AliExpress. Also, all delivery updates for the package will be applied to the woocommerce order in your store. The plugin can automatically switch the order status to shipped or delivered depending on the tracking data it receives.

If you want to enjoy the tracking feature, you need to place orders on AliExpress using our chrome extension. It saves the AliExpress order ID to your woocommerce order and makes the connection between them. In case if you place an order manually, you can copy the order ID from AliExpress to the appropriate order item on your website (via order editing page in Woocommerce).

So when you have at least one order connected with AliExpress and that order is not delivered yet, SYNC ALL with AliExpress button is shown on WooCommerce => Orders page.

Ali2woo track orders 1024x351

SYNC ALL with AliExpress updates all such orders one by one. During the synchronization process you will see different notifications from the plugin about the progress.

You need to be logged in your AliExpress account (through the Chrome browser) and have the Ali2Woo chrome extension installed to be able to use the tracking feature.

If you want to see the tracking information that is currently loaded for an order, just click on the information button next to the order. You will see a formatted order data with AliExpress order ID and tracking numbers.

Ali2woo track orders info 1024x177

How to edit the tracking data manually?

The order consists from one or more order items. You can input the order ID to and tracking numbers for each order item on the order editing page. Just click on the pencil button near A2W Order data title.

Ali2woo track orders edit

You should see the new fields, where you add adjustments.

Ali2woo track orders edit2

If you want to add several tracking numbers for one order item just divide the numbers with commas like: “2SDSD232FD, 3SDFDSFWFK”. Also, when you need to remove A2W Order Data for the order data, use Reset A2W Order Data button.

How to change order status automatically?

Ali2woo track orders settings

Ali2Woo can change the order status if you enable this behavior in Ali2Woo settings > Common settings > Order fulfillment settings. There you will find three options:

  • Delivered Order Status – change order status when all order items have been delivered. In other words all tracking numbers get delivered state on AliExpress.
  • Shipped Order Status – change order status when all order items have been shipped. It happens when your AliExpress supplier sent the package.
  • Placed Order Status – change order status when order is placed with the Chrome extension. This event fires when the order is just placed and paid on AliExpress, however, the package is awaiting while seller process it and send to your customer address.

Choose Do nothing for all those option, if you don’t want to change the order status automatically.

How to send the tracking numbers to your customers by email?

This feature is the advanced tracking features, that is available in our tracking shipment addon.

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