In this article, we will show you how to manage your plugin`s license key and what the support period of your key is. Also, you will know when you need to update or extend the license key and how to do that with a discount.
Your license is a purchase code that you get from Codecanyon when you buy any item there.
In case if you want to reset the domain that is assigned to the purchase code, keep reading this article to get the instruction.
- Log into your account to manage your licenses
- Where to find my purchase code?
- How to reset my license?
- Expired support period — what does it mean?
1. Log into your account to manage your licenses
Before starting working with your Purchase code you need to log into your account.
If you don’t have an account on our website, you need to create a new account.
When you are logged in to your account, go to the Purchase codes page ( Account > Purchase codes ).
Initially, in your account, there are no licenses in the table. So press Add purchase code and add your license.
2. Where to find my purchase code?
You can easily find it in your Codecanyon account (downloads page). Please check Codecanyon’s guide for further information: how to find the purchase code in your Codecanyon account.
3. How to reset my license?
You can reset your license key in your account on ali2woo.com
Remember, each purchase code should be assigned to a single domain only. You can’t use it in parallel on several domains.
If you want to use your license on another domain, first uninstall your plugin on the old domain, then reset the license in your account and finally input your purchase code in the plugin settings on another domain.
Please note, the information about sites assigned with your license is cached, it’s updated with a delay.
4. Expired support period — what does it mean?
With your plugin purchase, you get 6 months of basic support for FREE. We have a premium developer status on Codecanyon (Envato), which is where we sell our product. Therefore, according to the platform’s rules, we are required to provide the highest support quality for our clients.
Also, if you’re about to purchase the item, you’ll have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.
In your Ali2Woo account, we show a notification if your support period is ended.
Please note: you automatically get a discount when you renew your support period earlier.
If you still see the message asking you to renew support, please click on I renewed my key, check. It will make a check whether your support period has been updated on Codecanyon and then remove the notification.