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In this article, we will show you how to manage your plugin`s license key and what the support period of your key is. Also, you will know when you need to update or extend the license key and how to do that with a discount.
Your license is a purchase code that you get from Codecanyon when you buy any item there.
In case if you want to reset the domain that is assigned to the purchase code, keep reading this article to get the instruction.
- Log into your account to manage your licenses
- Where to find my purchase code?
- How to reset my license?
- Expired support period — what does it mean?
1. Log into your account to manage your licenses
Before starting working with your Purchase code you need to log into your account.
If you don’t have an account on our website, you need to create a new account.
When you are logged in to your account, go to the Purchase codes page ( Account > Purchase codes ).
Initially, in your account, there are no licenses in the table. So press Add purchase code and add your license.
2. Where to find my purchase code?
You can easily find it in your Codecanyon account (downloads page). Please check Codecanyon’s guide for further information: how to find the purchase code in your Codecanyon account.
3. How to reset my license?
You can reset your license key in your account on ali2woo.com
Remember, each purchase code should be assigned to a single domain only. You can’t use it in parallel on several domains.
If you want to use your license on another domain, first uninstall your plugin on the old domain, then reset the license in your account and finally input your purchase code in the plugin settings on another domain.
Please note, the information about sites assigned with your license is cached, it’s updated with a delay.
4. Expired support period — what does it mean?
With your plugin purchase, you get 6 months of basic support for FREE. We have a premium developer status on Codecanyon (Envato), which is where we sell our product. Therefore, according to the platform’s rules, we are required to provide the highest support quality for our clients.
Also, if you’re about to purchase the item, you’ll have the option to purchase extended item support, increasing the item support period up to a maximum of 12 months from the date of purchase.
In your Ali2Woo account, we show a notification if your support period is ended.
Please note: you automatically get a discount when you renew your support period earlier.
If you still see the message asking you to renew support, please click on I renewed my key, check. It will make a check whether your support period has been updated on Codecanyon and then remove the notification.
Purchase code is not added. Why my purchase code is not added?
Check this out my screenshot [ https://prnt.sc/yuls5f ]
Please check on the “Add purchase code” button
if you still have issues with that contact our support center.
Hello,
License does not get reset. When I press the reset button, it scrolls and refresh the page but nothing happens
We have updated the user accounts. Now the issue should be resolved.
I want to change the domain name, but I cannot reset my code
We have updated the user accounts. Now the issue should be resolved.
hi, why I already bought the Ali2woo, but still can not use it, why I can’t import the product with reviews
Hello, please check the following article in the plugin’s knowledge base:
https://help.ali2woo.com/codex/importing-reviews/
Bom Dia !
Ja fiz O procedimento .
(3. Como redefinir minha licença?)
Mas ainda nao aparece o meu (dominio) .
Ja esta instalado no novo dominio mas fica uma mensagem de erro .
Please send the request to our support center: https://support.ali2woo.com
Yesterday some problem begin.
I import products but they are stuck on draft status even I selected in the setting always publish status.
What should I do?
Check the following article, it should help you with your issue.
I have purchased the ALI2Woo version for $35.00 Is the ALI2Woo affiliated with NCH Software or ENVATO? I’m confused at this point. Please explain or advise.
We sell the Ali2Woo plugin on Codecanyon that is a part of the Envato marketplace.
I purchased the Ali2woo plug-in about a month ago. everything was working fine until yesterday it says Auth error: Purchase key, not valid or expired.
isn’t the license purchase a lifetime purchase?
It was a little glitch with Envato API. We have fixed that and now your key should work fine. If you still lexpierence such an issue, please contact our support center.
I purchased the Ali2woo plug-in about a month ago. everything was working fine until yesterday it says Auth error: Purchase key, not valid or expired.
I wrote to support and still nothing that responds and as it says in the previous post there is no talk of validity of the license
if you still have issues with that contact our support center.
even within the ali2woo support site, it is showing the following error
API Error: Rate limit exceeded. See https://build.envato.com/api/#rate-limit for documentation.
🤦🏻♂️🤦🏻♂️🤦🏻♂️🤦🏻♂️
Please contact our support center: https://support.al2woo.com
Searching for products through the Ali2Woo plugin returns the following:-
[1002]Build request error
Working okay until yesterday.
We’ve restore all plugin functions a week ago, only import product reviews and in-built search will be resorted later (in a 2 weeks)
Have you guys changed something?
I used to be able to disconnect a website by removing the VI mark from its connection page in the chrome extension. What is this reset button and what does it means “purchase code reset left: 5”
Thank you.
We don’t change anything. Just has a limit of resets to 5 to prevent overloading our server.
If you want to reset domain which you your purchase code, just use that button.
i purchase this plugin codecaneyaon and also i use this plugin first my demo site now i need use my premium domain so how can i reset my license???
In this article we describe the process on how to reset domain.
where is article link? please provide me link
You leave your comment in this article. Please check it carefully:
https://help.ali2woo.com/codex/license-management/
I already mention i purchase this plugin codecanyon — so where is reset option? https://prnt.sc/iIXbdQORUBRu — check this screenshot please
please deactive license this domain. https://web-creation.co/affiliate/ — this is my demo site
Please give me a solution
please deactive license this domain. https://web-creation.co/affiliate/ — this is my demo site
Please don’t use reviews section in order to get a support. If you need a help, please contact our support center instead